GILBERT HABARUREMA
17109 Ardisia Drive ¨
Pflugerville, TX 78660 ¨ (512) 838-9639 (Work) ¨ (512) 670-0034 (Home) ¨(512)
695-0256 (Cell)
Solutions-oriented IT Professional with a strong
background in IT field looking for a challenging and permanent position where
my past experience, education and interpersonal skills can be a valuable asset.
SUMMARY OF QUALIFICATIONS
·
5+ years of
working experience in technical support, Local Area Network, IT Security and
systems administration.
·
Extensive
experience in repairing, managing, installing and troubleshooting PC hardware
and software
· Expertise in auditing, configuring and hardening Windows, UNIX and Linux for security compliance.
· Innovative, quick learner and proven ability to adapt to challenging situations.
· Excellent oral and written communication skills. Known as a strong team player and always willing to help.
· A+ Certified and Microsoft Certified Professional (MCP - Windows 2000 Professional and Server).
· Networking: LAN/WAN, TCP/IP, DNS, WINS, DHCP, RAS, VPN, Hubs, Switches, Routers and Firewalls
· Platforms: Windows with 2000/XP, Novell Netware, Linux (Red Hat, SuSE,), Unix (AIX, HP-UX, Solaris)
· Telecommunication: Blackberry Wireless Email Solution, Nortel PBX Phone System, CallPilot
· Hardware: Dell, HP, Compaq, IBM, and other Intel based servers and workstations
· Database Systems: MySQL, Oracle, DB2, MS SQL, MS Access
· Languages: Java, JavaScript, PHP, HTML, C++, C, Pascal
· Tools: Hyena, Visio, Dreamweaver, Photoshop, ImageCast, PCAnywhere, Crystal, MS Office Suite, Lotus Notes
IBM Corporation, Austin Sykes Contractor/IT Security Auditor 04/18 – Present
· Responsible for auditing office and lab PC systems running Windows NT/XP/2000/2003, Solaris, AIX, HP-UX and Linux to make sure that they meet IBM IT security standards.
· Assist lab PCs’ owners in applying security policies and controls to applications, office and lab PC systems including the hardening of Windows NT/XP/2000/2003, Solaris, AIX, HP-UX, Red Hat, and SuSE to prevent security breaches such as viruses, worms and system compromises.
· Work with team members, resources and tools to insure that all employees meet IBM security standards required for their office and lab PC systems.
· Work with employees on all levels, one on one, validating, re-mediating, and educating them about IBM security standards to insure continued security compliance.
· Document security violations and generate monthly reports to reflect current security compliance levels for software group.
· Train users on use of IT tools: CEP, e-AMT, NSA (Network Security Audit), lssecfixes, etc.
MyDocOnline Inc., Round Rock Senior Help Desk Analyst 05/01 - 01/04
· Provided 1st line technical support to residences, physician offices, clinics and hospital by resolving internet connectivity issues involving dial-up, DSL, Cable, and T1, which minimized downtime and allowed a smooth use of MyDocOnline products.
· Provided statistical information to the management team by generating monthly reports that were used to analyze customers’ trends and make appropriate decisions that improved MyDocOnline products.
·
Assisted end-users by handling approximately 30
to 40 emails and calls per day and documented details in the Help Desk Tracking
database, which was used to analyze, track and provide final solutions to
problems reported by customers.
·
Provided technical support to MyDocOnline
customers by helping them overcome problems involving Windows 95, Windows 98,
Windows NT, Windows 2000 and XP workstations, which increased customer
satisfaction.
·
Performed diagnosis on customer’s workstations
and made recommendations regarding the minimum requirements necessary to access
and use MyDocOnline applications.
(512) 695-0256
EXPERIENCE (Continued)
·
Developed the needed documents for the help desk
by writing policies, knowledge base and procedures that were used by other
associates to perform their jobs as required.
·
Developed and implemented the help desk form on
the Help Desk web page using Dreamweaver to gather needed information and
document job tickets reported by MyDocOnline customers.
DrKoop Inc., Austin Network Administrator 01/00 – 05/01
· Provided desktop support to over 150 users building, upgrading, and configuring workstations and notebooks needed by employees to perform their daily jobs and increase the company’s productivity.
· Provided network administration by creating and maintaining user/group/computer names in a NT/2000 environment
· Provided technical support by performing the troubleshooting, installation and repair of networked PCs, printers, and software components.
·
Installed and configured PCs using ImageCast
imaging software to speed up the process.
·
Handled the administration of DSX internal card
readers and security database.
·
Managed the administration of VPN for staff working
remotely, which improved productivity
· Administered Nortel PBX phone system setting up voicemails, moving and creating new phones.
· Provided support for Blackberry Enterprise Wireless handheld devices.
· Participated in a massive corporate move of 100+ employees from Austin to California in which I installed and configured new computers.
National Instruments-Adecco, Austin QA Test Technician 1999 - 2000
·
Visually
inspected printed circuit boards utilizing engineering drawings to ensure that
all specifications were met.
· Performed mechanical assembly duties, repaired damages, and replaced missing components.
· Performed bench test and troubleshoot electronic assemblies in accordance with written procedures
· Used a wide variety of test equipment such as Oscilloscopes, Spectrum Analyzers and Signal Generators
Bachelor of Science Degree in Computer Science, December 2003
Park University, Parkville, MO
PROFESSIONAL TRAINING AND CERTIFICATIONS
·
MCP – Microsoft certified Professional Windows 2000 Professional
and Server
·
A+
Certified (CompTIA)
· Currently studying for LPI (Linux), MCSE, SCSA, CCNA certifications