Résumé
ROBERT J. CARROLL, JR.
ADDRESS:
2502 Twin Oaks Dr.
Austin, Texas 78757
carroll.r@mac.com
512-420-0904 (home)
512-423-1978 (mobile)
EDUCATION:
University of Texas, Austin, TX, 1986-1989
Major Course of Study: Radio, Television, & Film
Concordia Lutheran College, Austin, TX, 1990-1992
Received BA in Communications
Honors List, Spring 1991
CONTINUING EDUCATION:
Austin Community College, Austin, TX, 2006 to Present
Webmaster Certificate Program
System and Application Programming Specialization Track
Capstone Project to be completed Spring 2008
Coursework completed
WORK EXPERIENCE:
Apple Computer, Austin, Texas, July 1995 - June 2005
Sales Support Specialist
Supported Business, Services, and Enterprise Sales Support Organizations. As Sales Support Specialist,
responsible for handling issues related to orders, returns, and reports, customer replacement units, Apple
internal departmental orders, State and Local Government and Federal accounts, Developer accounts. Additionally,
supported Apple and Microsoft software volume licensing, PowerSchool services order management, and Professional
Services. Responded to inquiries on incoming 800 line. Responsible for supporting the following accounts:
CompUSA, Tech Data, Sears, VARs, etc. Responsible for reviewing and processing refund credits for all reseller
sales exceptions and volume purchase agreements. Primary contact for all Enterprise accounts. Responsible for
creation of daily reports of open orders and shipments using Excel macros for presentation to manager of Sales
Support Operations. Creation of custom databases and reporting systems. Representative for Enterprise SSO in
project groups working on order block processing system improvements, Order backlog analysis/availability
reporting, and iTunes song codes processing.
As Technical Coordinator, responsible for daily, weekly and monthly reporting on Order Entry Accuracy, Product
Returns, various Lucent phone system reports, etc. Also performing various other duties; managing all Sales
Support Organization (SSO) desktop system backups, SSO web site creation and upkeep, creating ISO-9000 process
documents, cataloging of document archives, etc., Main Backup for SSO Business Operations Coordinators.
Recipient of Apple "CEO Recognition Award" in 1997.
Adia (at Apple Computer as contractor) Austin, Texas, March 1995 - July 1995
Priority Request Coordinator
Coordinator in Reseller Sales Support group, responsible for providing priority requests to Sales Support
Specialists; maintaining Priority Request Database; processing Priority Shipment Notifications to customers
and Apple employees. Assisting as main backup for Flooring Coordinator, processing flooring approval requests,
maintaining open-to-buy lists; entering flooring release approvals. Also performing various other duties;
tech support/retailer RMA processing and notification, sales order entry / maintenance and cancellations, etc.
Touch Technology, Austin, Texas, March 1994 - March 1995
Communications Manager
Responsible for all desktop publishing; creating product manuals, company product catalog, advertisements,
internal and external documents/forms, etc.; performing various other office duties.
SPECIAL EXPERIENCE:
Apple computer owner and user since 1980. Proficient in many business, database, graphics, layout, and web
applications, including SAP, Excel (including macros), Word, PeopleSoft CRM, FileMaker Pro, Apple Remote Desktop,
CyberStudio, Dreamweaver, BBEdit, Photoshop, and Flash. Experienced with several programming/scripting languages
including PHP, MySQL, XHTML, AppleScript, Perl, Java, and JavaScript. Able to learn and master new applications
and languages quickly. Excellent interpersonal and customer relations skills.